Chi Mei Hospital, Liouying Patient Guide
Outpatient Clinic Procedure
Outpatient Transfer Care Procedure
Emergency Room Procedure
Admission Procedures
If a patient fails to arrive within the indicated time or you have other questions, please don’t hesitate to contact our Admission Center immediately.
Telephone No.： (06)622-6999 The extension numbers are listed as below.
| Time | Mon.～ Fri. | Sat | Sunday & National Holidays |
|---|---|---|---|
| 08:00～12:00 | Ext. 72108～9 | Ext. 72108～9 | Ext. 72102～4 |
| 12:00～13:00 | Ext. 72102～4 | Ext. 72102～4 | |
| 13:00～17:00 | Ext. 72108～9 | Ext. 72102～4 | |
| 17:00～19:30 | Ext. 72102～4 |
Information on waiting list for wards
- People admitted by doctors bring the admission notice to the Admissions and Discharge Center on the 1st floor.(After business hours, please go to the Emergency Cashier Counter)
- Please bring the following documents if you are insurers covered by National Health Insurance.
- Health Insurance IC card.
- Identification card.
- Hospitalization application forms for occupational injuries under Labor Insurance (only eligible for laborers and be admitted to the hospital because of occupational injuries.)
Note:- Patients who report to the Admission Center without submitting requested certificates will be considered as private-paying patients. Those who resubmit required certificates within 3 days will be reclassified from privately insured to public insured patients.
- In compliance with National Health Insurance regulations, the health insurance card of a hospitalized patient should be returned to the patient or their family after admission and must not be taken home to ensure its availability during hospitalization.
- If you have any discount privileges, please present the relevant document on admission. Any claims for discount after discharge is not acceptable.
- Reserve a bed for patients through outpatient.
- As soon as patients receive a call from the hospital on the day of your admission, you can report to the Admissions and Discharge Center based on your scheduled appointment.
- If the patient can neither arrive within the indicated time nor contact us in advance, the hospital will not be able to reserve a bed for you.
- Make a phone call or text messages to the patient if no beds are available. We will continue to arrange a bed for the patient next day.
- Wait for another bed during your stay in the hospital: If you would like to transfer to another ward, please sign up for the transfer at the nursing station.
- Wait for a bed through emergency: we’ll manage to arrange a bed concerning the bed availability.
- Our hospital doesn’t accept to register for any designated bed. Patients can choose to stay in single room, semi-private room or insured bed room. Based on medical needs of the individuals, the hospital has the right to dispatch the beds regarding the availability of the beds.
- Those who need any outpatient, dialysis or physical treatment on your scheduled date of hospitalization have to notify us beforehand. After the treatment is completed, you are advised to proceed to the Admission Center accordingly.
- Patients who hold the checkup form for regular tests during your hospitalization should complete the test first and then report to the nursing station.
- Please bring any prescription medication from our hospital you are taking to the attending nurses during your stay in the hospital.
Wards rules
- During your stay in the hospital, our hospital provides the clothing for patients (To avoid disturbing others, please don’t wear patient’s clothing to B1 restaurant and 1F coffee shop). Please prepare toiletry supplies and daily commodities for personal usage and blankets for accompanied family members (as shown in appendix I).
- When you have to leave the ward for any reason, please remember to tell the nurse in charge. Leaving the hospital, you have to get the consent of attending physicians first and complete the form of inpatient leave. Without permission to leave, patients will be regarded as self discharge from hospital; patients who never return to the hospital by the agreed time and stay overnight outside the hospital will be considered discharge and charged the full cost.
- Patients need enough rest. Please keep the volume down in the hospital. If hearing loud noise, please help stop it or inform our nurses so that they can handle this situation.
- The visiting hours are from 9 am to 9 pm. After 9pm only one person, either family members or relatives, is allowed to accompany the patient. Please consult the nursing station if you need personal care giver.
- To minimize the patients’ risk of infection, family members or friends are encouraged to give their regards to the patient by phone as possible rather than visit you. Please don’t bring in flowers while visiting the hospital. Besides, please try not to go to the hospital, as children and the elderly are susceptible to bacterial infections.
- To secure your personal valuables, please don’t bring valuables or too much money with you during the stay in the hospital.
- The safety regulations of electricity use:
- In order to maintain the safety of electrical supply for medical use and prevent electrical disasters, the hospital has completely banned the use of private electrical appliances in hospital public spaces or in the wards.
- Not abiding by the rule for using electricity in the hospital, which may incur any accidents or hazards to any medical treatment, you have to take responsibility for it under Civil or Criminal law.
- According to the regulation stipulated by Department of Health, smoking(including E-cigarette) and eating betel nuts are banned in the hospital. If reported to the authorities for smoking in the hospital, you will be fined $2,000~$10,000.
- During the hospitalization if beds have to be arranged for any medical needs, please cooperate with the hospital for the transfer.
- It is our duty to provide patients with medical care of high quality. Please encourage us for our excellent service, but don’t reward any money or items. Such behaviors may cause great inconvenience to our medical staffs.
- Please classify your trash.
- No pets are allowed in the hospital.
- To ensure the tranquility in the ward and the safety and privacy of the patients, please say “No” to any sales promotion offered by any salesperson. Meanwhile, please tell nurses to prevent further disturbances.
- In respect to the Personal Information Protection Act ensuring patient privacy, please avoid asking about the patient’s condition by phone. (The medical staff cannot confirm the identity of the other party)
- For the services provided by our hospital during your stay, please refer to the "Inpatients and Family Information Notice" posted at the entrance of each ward.
Meals
- Our hospital offers a range of meal options to our patients including meat or vegetables. If you want to pre-order your meal, please inform your nurse.
Meal times are:Breakfast: 7:15a.m. ~ 7:45a.m. Lunch: 11:15a.m. ~ 11:45a.m. Dinner: 17:15p.m. ~ 17:45p.m. - The hospital nutritionists prescribe special diet to meet each patient’s special needs such as tube feeding, diet for diabetics, low salt diet. To ensure the dietary safety, our hospital regards diet as medial treatment, hoping that patients can order the meal for their own health, especially those who have diabetes or chronic kidney failure).
- The restaurant and the cafeteria down in the basement provide healthy and delicious meal choices for patients. The coffee shop on the 1st floor offers delicate snacks and beverages. People are welcome to spend their time over here during their visit.
Payment & Billing
- The hospital will start to charge the admission fee on a daily basis right after the completion of the admission procedure until the day of discharge. In accordance with this rule, patients will be charged the specified differential for a private room at your request.
- The co-payment is only applicable to the insured bed room. If patients are willing to stay in a single room or semi-private room, you have to pay the differential.
- The daily charge for non-standard ward as below.( Please refer to the bulletin at the counter for the latest updates)
- The wards in Chi Mei Louying Hospital are acute wards. In terms of the regulation stipulated by Bureau of National Health Insurance, all the insurers have to pay additional fees as below.(For the latest updates, please refer to the bulletin from Bureau of National Health Insurance.)
The length of hospital stay Copayment The ratio of patients copayment for medical expenses Out-Of-Pocket Maximum 1-30 days 10% The maximum amount of money you may spend for health care services in a calendar year can be deductible depending on the policy of Bureau of National Health Insurance. 31-60 days 20% Unlimited More than 61 days 30% Unlimited - Daily Food Expenses by Meal Type
Meal name Ordinary meal Treatment meal Full liquid diet Thick porridge Semi liquid diet Price（Day） NTD 240 NTD 260 NTD 240 NTD 270 NTD 250 Meal name Six half meals(General) Six half meals(Treatment) Three half meals(General) Three half meals(Treatment) Price/per day NTD240 NTD250 NTD150 NTD180 - The insured person must pay the full cost of non-covered services out of their own pockets such as special medical supplies, medicine or $700 sanitation service fees per day in ICU or Respiratory Care Ward.
- You can purchase the toiletry pack at our Emergency Cashier Counter.
- After being admitted to the hospital, you can take a number from the counter No.51 in the Admissions and Discharge Center first and then submit an advance deposit there. Upon your discharge, prepaid amounts will be deducted from your bill, which our hospital will offset against any unpaid balance of your medical expenses.
- You can claim the tax deduction from your annual income with the invoice of medical treatment.
- Payment details (Please refer to Appendix II)
| The type of wards | rates | The number of beds per ward | Ward description |
|---|---|---|---|
| VIP room | NT $6,000 dollars/per day | One bed | Fully furnished private room with shower, sofa bed, electronic bed, television, fridge, telephone, wireless Internet Access, Safe, toiletries, desk and electric kettle. |
| One single bed room | NT $3,000 dollars/per day | One bed | Fully furnished single room with shower, sofa bed, television, fridge, telephone, wireless Internet Access. |
| Semi-private room | NT $1,500 dollars/per day | Two beds | Double room with shower, sofa bed, television, fridge, telephone |
Medication service
Outpatients / Emergency patients
- Medication Dispensing Service.
- Pharmaceutical Consultation Services
- Medicine information.
- Chemotherapy dispensing service
- Patient Controlled Analgesia Dosing service
In-patients
- Medication Dispensing Service.
- Total Parenteral Nutrition(TPN), Chemotherapy and clinical service.
- Monitoring drug concentration
- Clinical Medicine Care in Acute Intensive Care Unit
- Preventing and reporting adverse drug reactions
Visiting times
- Visiting times in general wards are 11:30~12:30 am 、15:00~16:00 pm.
- Visiting times for AICU and PICU
- To ensure a safe and tranquil environment in the hospital, the number of companions is limited to no more than 2 at one time after 9pm.
Adult Intensive Care Unit Visiting Hours
| General Visiting Hours | 14:00-14:45 | 14:45-15:30 |
|---|---|---|
| 2AICU | Odd-numbered bed | Even-numbered bed |
| 2BICU | Odd-numbered bed | Even-numbered bed |
| 2CICU | Odd-numbered bed | Even-numbered bed |
| 2DICU | 01-11 | - |
| 3BICU | 01-08 | - |
Visiting times for PICU
| Visiting times | a.m | 10:00~10:20 | 10:20~10:40 |
|---|---|---|---|
| p.m. | 19:00~19:20 | 19:20~19:40 | |
| 3AICU | bed of no.1-2 | bed of no.3-5 | |
Respiratory Care Ward Visiting Houre
| Thu.、Sat.、Sun. | Mon.、Tue.、Wed.、Fri. |
|---|---|
| 【AM】 | 【PM】 |
| 10：30－11：00 | 14：30－15：00 |
※ Please refer to ward announcements for any changes to visiting times.
Discharge Procedure
- If your condition is stabilized or good enough after your physician’s diagnosis, the nurse at the nurses station will give you “ Discharge Notice”.
- Please obtain a ticket number and complete the payment at the Admission & Discharge Center on the 1st floor with the hospital discharge notice and the patient's National Health Insurance card.
If you need discharge medication, please present the prescription at Counter 52, "Discharge Medication Pickup," on the 1st floor after completing the payment to collect your medication. - If you need a certificate of diagnosis, please contact the nursing station first and collect your report at the Admissions and Discharge Center with the invoice.
- According to the regulation of Taiwan National Health Insurance, patients should leave the hospital or be transferred to other hospitals upon the permission of attending physicians within the appointed time. If you decide to stay in the hospital past your planned discharge date, you will be asked to pay for any medical treatment you receive after that date. For the sake of your rights, please inform our staffs of your discharge or referral for further assistance.
- If you have to leave the hospital before your recovery against the advice of physicians for any reason, please inform our medical staffs and sign a “Discharge against Medical Advice” form. Before you leave, be sure you complete the discharge process. Please don’t leave the hospital without permission from the doctor.
Patient Discharge Process Flowchart
Documents Service
- Certificate of diagnosis Please apply for certificate regarding diagnosis during your hospitalization from nursing station. Application after discharge should be made through Outpatient Services.
- Birth certificate
Please bring ID cards of your parents to apply for a birth certificate at the counter No.51 of the Admissions and Discharge Center on the 1st floor. - Register National Health Insurance for newborn babies.
- Please bring birth certificate issued by the hospital and the household registration booklet to the local Household Registration Office for the registry of a newborn baby
- They are eligible to enroll in the National Health Insurance program as a dependent through a parent’s insurance registration organization with required documents such as household registration booklet.
- Apply for the identity of catastrophic illness. Please bring catastrophic illness diagnostic report issued by your doctor and ID card to apply for catastrophic illness card at the counter No.51 of the Admissions and Discharge Center on the 1st floor.
Other Service
- To preserve patient autonomy, “Advanced Directives for Palliative End-of-Life Care”, “Do-Not-Resuscitate Consent Form”,”Consent to the withdrawal of life-sustaining medical treatment (LSMT)” Durable Power of Attorney Form” and “ Consent Withdrawal Form for Palliative End-of-Life Care “are available for all the inpatients. For terminally ill patients who are medically incurable, physicians have to respect their wishes to withdraw aggressive treatment or resuscitation and provide only palliative or supportive care to relieve their pain or suffering.
- To perpetuate human altruism through limited life, our hospital offers patients “Organ Donation Consent Form” in comply with national healthcare policy, which can be the guideline for patients to decide organ donation, and make your family fully understand your will.
- Your willingness to receive hospice palliative care and life-sustaining medical care or to donate an organ, the status option of which identified in your NHI card if you wish. Please fill out the form at our Information Center or contact each nursing station.
- Telephone service:
- Each VIP, single or double room has telephone.
- You can make a call. After hearing the beep, please press “0” first and then dial the phone number to call.
- The need for caregivers or bedside service such as washing hair will be provided upon the request during your stay in the hospital. For enquiries, please contact nursing station.
- If any services such as emergency care or end of life or other related services are needed, please contact nursing station.
- If you have other valuable suggestions or complaints about our hospital, there are some ways to express your opinion.
- Please talk to our leading nurse.
- Call hotline 06-6222546 to the person in charge (Mr.Weng or Miss Peng)
- Fill out the Opinion Form and drop it to the box next to the Central Elevator.
- In case that your discharge may be delayed, please inform our health professionals first if any diagnostic reports, medical reports or discharge summaries are needed. Once the reports are completed, our nurse will give them to you.
- Please apply for the copies of radiology films such as X-Rays or CT-scan copies at the department of radiology on the 1st floor with the patient’s and the applicant’s IDs.
- For transportation information please check our Information Desk.
- Wi-Fi Internet access is available in each VIP or single room. In the cafeteria, located in the basement, guests have to pay for Wi-Fi access service provided by Chunghwa Telecom.
- Customer service phone numbers as below:
- The outpatient timetable、consultation services.
- Inpatients enquiries.
- Direction inquiry.
- Patient forms including organ donor or hospice care form.
- To help the disabled access to medical care services and the facilities.
- To provide inquiry about “My Health Bank”.
- To assess psychosocial condition of the patient caused by illness such as family issues or financial problems etc.
- Consultation services such as social welfare resources、organ donors、volunteering service.
- Referral service.
- Referral exams.
- Referral laboratory.
- Physical examination
- The Life Insurance Medical Exam
- Home care services.
- Continuing healthcare services and consultation.
- Consultation for cancer related questions.
- Emotional or psychological consultation.
- Social welfare resource information.
- Service hours: 8:00-12:00, 13:00-17:00(Mon~Fri).
- Assistive devices: wheelchairs, air mattress, crutches, walking aids, commode.
| Division | Our services |
|---|---|
| Patient Access Phone Line Phone: (06)251-7623 Patient inquiry: (06)622-2668 |
Outpatient appointments only available within 42 days |
| Information Desk Tel: (06)622-6999 Ext.72111-2 |
|
| Department of Social worker Tel: (06)622-6999 Ext.72581~72590 |
|
| Pharmaceutical consultation services Tel: (06)622-6999 Ext.73101~77119 |
Pharmaceutical consultation for outpatients and inpatients. |
| Complaint hotline Tel: (06)622-2546 |
You can complain about medical service you received or give any feedback. |
| The Referral Center | |
| Health Examination Center Tel: (06)622-6999 Ext.77080~1 |
|
| Home care nursing services and discharge planning Tel: (06)622-6999 Ext.77133 |
|
| The 24-hour hotline for cancer consultation Tel: 0800-222-899 |
|
| Requests for medical (health) records: No.22 counter on the 1st floor Tel: (06)622-6999 Ext.72258 |
To obtain copies of medical records |
| For the loaned assistive devices from the Department of Rehabilitation on the 1st floor Tel: (06)622-6999 Ext.77053 |
Your Rights as a Patient of Chi Mei Hospital
As a patient of the Chi Mei Hospital, you have the right to:
- Be treated and cared for with respect and compassion, regardless of your nationality, gender, ethnicity, age, religion, or socio-economic background.
- Receive information on diagnosis, treatment options, choices, risks, and prognosis to make decisions.
- Receive information necessary to fulfill informed consent principle without coercion prior to the start of any examination, procedure or treatment, except in emergency situations or special circumstances. Consent must be given voluntarily.
- Refuse treatment, to the extent permitted by law, and to be informed of the medical consequences of refusing treatment.
- Privacy. Care discussion, consultation, examination, and treatment involving your case are confidential and will be conducted discreetly. Individuals not directly involved in providing care will not be present without your permission.
- Confidentiality. Your medical records and documents in relation to the care and treatment provided should be held in confidence, kept securely and only be used in accordance with the law.
- The hospital will provide proper medical services.
- The hospital should offer assessment and referral services, if needed. Before transfer to another facility, you have the right to obtain access to information in your medical records and to have the information explained.
- A patient with a terminal diagnosis can make decisions about palliative and life-prolonging treatments.
- An individual with full disposing capacity may make an advance decision (AD) after advance care planning (ACP) discussions. The AD can be withdrawn or altered at any time.
- Be informed of the nature and purpose of human research or clinical investigations prior to the invitation to participation. Your decision to refuse to participate will not have any effect on your rights to future care.
- Request and explanation of your medical records, diagnosis information, and price list of your treatment.
- Understand and exercise your right as a patient in the Chi Mei Hospital.
- File complaints about or suggestions on any aspect of our services and receive a response.
Your Responsibilities as a Patient of Chi Mei Hospital
As a patient of the Chi Mei Hospital, you also have the responsibilities to:
- Actively provide documents that prove your identity.
- Provide your physicians and other healthcare professionals who care for you, to the best of your knowledge, with accurate and complete health information about your health, including medical history, allergies, recent foreign travel, and other matters relating to present health.
- Treat Chi Mei Hospital personnel with respect at all times. Any unreasonable attempt to force medical staff to provide false information and documents or perform inappropriate medical procedures are unacceptable and will not be tolerated.
- Comply with medical orders made by the Chi Mei Hospital medical team who provide care to you and follow the treatment plan and procedures agreed with you or your legal representative.
- Make sure you fully understand the treatment plans, options, and possible outcomes of the choices before giving consent or making medical decisions.
- Participate in decision-making in treatment planning and understand that unrealistic expectations of treatment outcomes should be avoided.
- Secure personal belongings and property.
- Not to bring dangerous items and not to possess illegal drugs or alcohol on hospital property.
- Know that children are vulnerable to infections, therefore, do not bring children to patients’ rooms if it is not necessary.
- Understand that visits from pets are not allowed.
- Comply with Chi Mei Hospital’s policies, such as leaves of absence, visiting hours and no smoking on hospital premises (*applicable to family members).
- Understand that the use of recording devices (audio, video, photographic or otherwise) within Chi Mei Hospital should be avoided for safety and privacy reasons (*applicable to family members and visitors).
- Not physically assault and verbally abuse any Chi Mei Hospital staff to prevent hospital violence, respect other patients' rights to health care, and ensure the safety of our staff.
- For the purpose of protecting your right to medical care, please inform the medical staff of your status as a person under the order of the commencement of guardianship or the commencement of assistance.
Patient Safety—five must-know rules
Ordinary people are encouraged to get more involved in the procedure of medical care, work and communicate with medical professionals on a basis of mutual trust for the sake of your own health. Improving patient safety relies on the cooperation between both of us. Keep these five rules in your minds when seeing a doctor.
- Dos and Don’ts of Drug Safety
Patients should abide by the instructions you receive from physicians. Please don’t take any medicine without the prescription. When picking up the medication, patients must understand the following information such as medication name, dosage, the effects, side effects and other special notes. If patients have any physical discomforts or problems, please tell our healthcare staffs immediately. - Develop good habits during the visit
- Please wash your hands before and after the visit. During the visit please remember to wear the mask. Most importantly, visitors are expected to limit the visits based on a patient’s condition.
- To prevent the spread of infections to others, if visitors have weak resistance against illness or are suspected of being infected, you should not come to the hospital, especially the elder and children.
- Pay attention to the care you are receiving and think carefully before you make important decision about your treatment plan
- Being involved in the medical procedure.
- Ask your doctors any questions concerning the surgery or exams.
- Before signing Informed Consent Form, you have to carefully ask for the relevant information about the surgery, the procedure, any substantial risks and the treatment plan and make sure that you completely understand the consequence of the treatment.
- Identify a patient correctly before the treatment
- Check a patient’s identification prior to any medical treatment.When receiving any treatment, please make sure to give medical professionals your name to confirm your identity.
- To ensure your safety during the surgery, patients have to work with your doctor to confirm which part of your body needs to be operated and mark the correct operation site.
- Preventing Falls
- Please keep the bed rail firmly pulled up while in bed.
- If you want to get out of the bed, please sit at your bedside first and get in and out of the bed with the assistance of family members for patients who are likely to fall.
- Please choose proper clothes that do not hinder your movements.
- Please wear non-skid footwear. And please don’t keep bare feet.
- Please keep the lights on in the ward.
- Please leave your personal items in the cabinet as possible to keep the aisle open.
- Please use “call button” to ask your nurse for help when in need.
- In case of an emergency in the restroom, please press button for assistance.
- If the ground gets wet, please tell your nurse about it to prevent a fall.
- If the caregiver is no longer the same one, please let the nurses know so that health education about the prevention of falls will be provided again.
Appendix I：Here is a checklist of items to bring with you during your hospital stay.
For the convenience of you and your family members, you should have the following items with you when you are admitted to hospital.
| Category | Items |
|---|---|
| Toiletries | brush, tooth, shampoos(soap), towels, washbasin, clothing. |
| Utensils | Measuring cups ,drinking straws, chopsticks, bowels, spoons. |
| Daily necessities | Toilet paper ,masks, slippers, plastic bags for personalized items. |
| Blankets | In NHI wards, family members are requested to bring their own quilts or contact the nursing station for rental service. |
Appendix II Payments Options
- Please proceed to the Admissions and Discharge Counter on the 1st floor to pay upfront. Prepaid payment will be exempted. You will be entitled to get a refund if you overpay your hospital bill. Or vice versa you will be required to pay unpaid medical bills.
- Please keep the receipt carefully.
- You can pay your bill in full at the cashier counter with a debit card, which allows non-designated beneficiary accounts transfer
- Transaction fee $ 10 is covered by cardholders.
- Cardholders of the Bank of Taiwan exempt from transaction fee.
- Pay Your Bill through ATM on the 1st floor (behind the Admissions and Discharge Center)
- Transaction option: please click on the ”Make Payment” button for Chi Mei Liouying Hospital. There is no limit on cash withdrawal from banks or ATMs.
- Please bring the transaction receipt when paying the medical fees at the Cashier Counter.
- Paying via the ATMs not from Bank of Taiwan, but from other Banks in Taiwan.
Banking number: Bank of Taiwan-004
Banking account: 028-001-115-707
- Please bring the transaction receipt when paying the medical fees at the Cashier Counter.
- Paying by Postal Mail
Please send payments to:
Beneficiary: Chi Mei Liouying Hospital
Account number:31528083
Please include patient’s name, medical record number(or ID number) when sending money. - Paying with a Personal Check:
The hospital will not send you the receipt until the check gets cleared. - Credit card
Domestically issued credit cards
Discharge Procedure
Application For Medical Report Or Certificate
